Kerig received with coupons that expired May 2023, a red flag. It would not work, trouble shooting done by manufacturer. Findings were defective purchase with an expired warranty. This happened the day item was received. Asked to send pics of pot with my name, date of purchase on paper in front of pot, model number, copy of proof of purchase, copy of post office tracking and delivery. Told no need to return, trash or recycle. After pics were received, immediately received email the info ie pics were not acceptable. Upon receiving Kerig a replacement would be sent. Followed by request for my physical address (I use PO Box) as UPS would pic item up at place of abode. I then receive email with bar code to use at Staples to return via UPS. So today after inconsistencies I’m going to Stables hopefully for a successful return. Problem is at manufacture in that they mail item not keurigoutlets.com. They do not check model numbers, warranty expirations, and sell useless items. Poor PR for consumers. Forgot to mention the troubleshooter asked if had K pod in pot. Answered no, and stated per directions one is to first run water through FIRST before making first cup of coffee. Today February 1, 2024 I received email your Kerig is on the way. Unfortunately to physical address and not mailing address. I have PO Box for safety, live in multi apartment building where others take packages of others. This was explained in detail when they requested physical address. First Kerig was mailed to PO Box, so why not replacement?? If it is stolen as many packages are I’m in for more corespondency, and will request refund to charge card used for payment. Replacement Kerig mailed Monday of this week via UPS and received today Wednesday. The coffee maker works fine and I like the upgrade, btw no additional cost. It comes with large water reservoir so no need to add water for each cup. When warm weather come will try ice coffee feature, I’m sure it will work fine too. It took some time to resolve issue but it is now resolved. I would purchase Kerig products again, good maker, and customer support is accommodating.
