Let me tell you about how AMAZING not only their products are but, also how AMAZING they are as a company! I bought my duo March 28, 2025. This past Saturday we woke up to our coffee pot no longer working && giving us an error code. My spouse && I done all sorts of trouble shooting for HOURS working on this coffee maker. I finally gave up! I was shocked because I had owned Keurig before && they ALWAYS held up. I caved && called customer service. They was SHOCKED to hear that this coffee pot was only a few months old! They tried to help me troubleshoot it as well. Just a few steps && they couldn’t get it either. The customer service guy sent me a link to send my proof of purchase && I had to wait for them to look it all over. Within 24 hours I was approved for my warranty && of course the next day was Sunday. It’s now TUESDAY && my coffee pot is here! I’ve never seen a name brand company ship a product so fast! THANK YOU KEURIG && THANK YOUR CUSTOMER SERVICE TEAM! I HIGHLY RECOMMEND THEIR PRODUCTS! They stand behind them 100%! I got this coffee pot when my k-cup coffee maker I had bought a year ago went out. (That’s a different story.) I got this specific maker because my spouse loves a pot every morning before before he goes to work && I like to use the single side occasionally for my drinks! I have SPOILED him with this Keurig && I absolutely BABY this coffee pot! He tells me all the time every cup is just as good as the very first. (If you keep it very clean && well maintained yours will do the same!) When this went out you would have thought he lost his best friend! Needless to say he was ecstatic when I told him the new coffee pot come in today! I will always buy Keurig from here on out! You couldn’t ask for a better product. (My was obviously a flunk. That happens occasionally with ANY product.) You also couldn’t ask for a better customer service!
